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May 09
Richard Larson of Watermark Learning to Present on BA as Management Consultant at IIBA Presentation
BA as Management Consultant, Richard Larson, IIBA eventRichard and Elizabeth Larson of US-based Watermark Learning will visit Wellington during the week of 11 June in partnership with Equinox IT to deliver training courses and a small number of presentations and events. As part of the visit Richard will deliver an Equinox-hosted presentation to the IIBA community in Wellington, entitled Fantastic Voyage or the Impossible Dream? The BA as Management Consultant. The event is scheduled for 12:30pm Tuesday 12 June.

Find out more
April 27
Influencing without Authority - Elizabeth Larson's Lessons from the King's Speech
Elizabeth Larson, Watermark Learning, Influencing without Authority
Elizabeth Larson of Watermark Learning wrote an interesting article for the ProjectTimes website last week entitled Lessons from the King's Speech - How to Influence Without Authority. Elizabeth along with husband Richard (also of Watermark Learning) are travelling to New Zealand in June to work with Equinox and Elizabeth will deliver a 2-day interactive workshop in Wellington on the topic of Influencing Without Authority.

In her article Elizabeth highlights three lessons from the King's Speech movie where King George VI's speech therapist Lionel Logue, a commoner, masterfully influences the King. Elizabeth's three lessons that she took away from the movie are: establish trust, support decision makers with advice, and the use of respect, authenticity and empathy. For more details read Elizabeth's full article Lessons from the King's Speech - How to Influence Without Authority.

Influencing without authority is an essential skill for all of us in IT and change projects, where we need to work with stakeholders to achieve the best outcomes for our organisations.

Find out more about Elizabeth's interactive workshop Influencing Without Authority, which runs on 13-14 June in Wellington. An early bird price is in place on this course until 4 May 2012.

April 22
Visualising Spatial Data

Recently I’ve been having a bit of fun exploring ways to visualise spatial data more effectively. I’ve long been an enthusiastic advocate of data visualisation techniques and I also have a lot of background with spatial data, having spent several years as the architectural lead on the Landonline project, which captured all of New Zealand’s land records, so combining the two interests seemed a natural thing to do.

As regular readers of this blog will know, we use a product called Tableau extensively in the Performance Intelligence practice at Equinox for analysing system performance metrics. So when the latest release of Tableau recently extended support for visualising data spatially, I couldn’t wait to see what the power of Tableau’s visualisation techniques could bring to all that New Zealand spatial data which Landonline helped make publically available.

Unfortunately though, Tableau’s support was limited to the set of spatial boundaries that are built in to the product. There is quite a good break-down available if you are in the US, and generally some sort of regional breakdown for most other countries, but there is currently no ability to extend the available boundaries.

Not to be deterred, my rainy-day project over the Christmas break became seeing if I could extend it for myself. And with the help of some open source spatial software and a fair bit of determination, the answer is yes – though it does mean stepping out into unsupported territory, somewhat.

Here’s the first thing I did once I had worked out how to load additional boundaries. This is a view of the Tsunami warning zones around where I live. The view combines the Tsunami boundaries available from the Porirua City Council with Street Address data from Land Information New Zealand and Meshblock data from Statistics New Zealand, and allows the results of an address search to be shown with the meshblock containing the address overlaying the local Tsunami zones.

That’s all very well, but it’s not really using any of the data analysis capabilities of Tableau, it’s just using it as a drawing tool: the equivalent view would be easy to produce with any number of GIS packages.

The real power comes when combining different types of data from multiple sources, and I have various half-finished examples just waiting to be blogged about.






 

 

 

But a great little example that has nothing to do with NZ came up a few weeks ago when I got an email from Shawn Wallwork, who, like me, is a regular contributor on the Tableau user forums. Shawn makes extensive use of Tableau’s mapping capabilities for the work he does for his clients in the advertising industry in the US and was an enthusiastic early adopter of my “hack” for extending Tableau’s maps when I shared it with the Tableau community.

Shawn described an idea he had to help answer a very common request he gets from his advertising industry clients. Various types of advertising are tightly geo-targeted – usually at the ZIP code level for his US clients. For example, direct mail campaigns target households within a specified distance of a store and online banner ads are placed based on the (approximate) location of the user’s IP address.

The perennial question is which ZIP codes to target to give the most cost-effective coverage. Answering that question needs an effective way of assessing the relevant demographic data, taking into account the spatial distribution of the target demographic groups.

Shawn and I decided to combine forces on putting an example together showing the approach we have come up with. Knowing that I’m a keen windsurfer, Shawn invented a direct mail campaign for an imaginary windsurfing shop in Colorado Springs, which is where some of his real clients are located. The visualisation below is to support the decision about which ZIPs should receive the mail-out. 

Explore the visualisation by selecting different demographic groups and varying the radius of the target circle. Hover over ZIP codes on the map or bar chart to see details, and exclude ZIPs from the totals using the Exclude option in the tooltip or using the ZIP selection list down the side. Click on a ZIP on the map or bar chart to see it highlighted in the other view.

Notice how the colour-coding on the map indicates the numbers of the selected demographic group within each ZIP code for the ZIPs inside the circle, and highlights the ZIPs that are partially or wholly outside the circle.

The totals at the bottom show a couple of key indicators for the currently selected ZIPs: the estimated total for the selected demographic that fall within the selected radius and the estimated percentage of households that fall outside the chosen radius.

The key point here is that whilst the target is defined by distance from the store, the advertising has to be bought by zip code. So there is a judgement call to be made about the ZIP codes which cross the boundary. The estimated numbers shown here are based on apportioning the demographic totals for the whole ZIP, in proportion to the land area of the ZIP code that falls inside the circle. Clearly that is a simplistic assumption, but coupled with local knowledge about the location of population centres, it is still helpful.

Shawn has written up a fuller description of the business need and how this visualisation addresses it on the Tableau Community site, here. He describes the rave reviews this “instantaneous what-if machine” is getting from his clients.

Whilst the visualisation embedded in the blog is very effective, it is somewhat constrained by the long, thin format of our blog template. Also the web delivery mechanism is inherently less interactive and less responsive than the Tableau desktop version. If you are interested in seeing the full effectiveness, you can download the workbook from the download link in the bottom right-hand corner and also download either Tableau Reader (which allows you to view but not create visualisations) or Tableau Public (the free version of Tableau which allows you to develop visualisations for publishing in blogs and suchlike). Either of those will allow you to explore the full interactivity on your desktop.

Any Tableau users wanting to know more about how to extend Tableau’s spatial support can read about my “hack” utility in this Tableau Community Viz Talk article. Alternatively, Robert Mundigl has written a great set of “how to” instructions on his Clearly and Simply blog, which perhaps offer a gentler introduction. Bear in mind, though, that generating this visualisation has made considerable use of a GIS database and GIS utilities to prepare the data for use with Tableau and does also rely on my unsupported method of getting the shape boundaries into Tableau.
 

April 11
Pass Your CBAP or CCBA Certification with International BA Experts Richard and Elizabeth Larson
If you are planning to sit your business analysis CBAP® or CCBA® certification then there is no better time to make it happen!

Richard and Elizabeth Larson, authors of the popular CBAP Certification Study Guide, are visiting New Zealand in partnership with Equinox to deliver their concentrated 3-day CBAP Certification Preparation course together with their 3-day CCBA Certification Preparation course. Scheduled to run in Wellington on 13-15 June 2012, this combined course provides everything you need to know to sit and pass the CBAP or CCBA certification in one convenient 3-day event. Richard and Elizabeth, through their US-based training business Watermark Learning, are key leaders in the business analysis community and are contributors to the International Institute of Business Analysis (IIBA®) and the Business Analysis Body of Knowledge (BABOK®). Both Richard and Elizabeth hold the CBAP certification.


Richard and Elizabeth Larson of Watermark Learning

Richard Larson will deliver the CBAP Certification Preparation and the CCBA Certification Preparation course together as one combined event, providing in-depth coverage of the BABOK, all of the knowledge areas, exam strategies, and access to Watermark Learning's online CBAP and CCBA exam simulators with 900 and 750 questions respectively. So, if you haven't already done so, get your application into the IIBA to be accepted to sit the CBAP or CCBA exam, and then take full advantage of learning from the Larsons while they are in New Zealand. The first five people to book on the combined CBAP and CCBA Certification Preparation course will receive a copy of Richard and Elizabeth's BABOK Audio CD Flashcard set.

And while Richard delivers the combined CBAP and CCBA Exam Preparation course, Elizabeth will deliver a 2-day interactive workshop Influencing without Authority targeted at business analysts, project managers and anyone else who finds themself in the position where they need to influence key stakeholders without formal authority. Combining proven models with considerable attendee participation, and delivered by an international leader and author, this is an essential course for business analysts, project managers and other professionals who have mastered their technical skills and are ready to further tune their stakeholder and communication skills. The Influencing without Authority course is scheduled to run in Wellington on 13-14 June 2012.

The 'CBAP and CCBA Certification Preparation' course and the 'Influencing without Authority' course currently have early bird pricing that will end Friday 4 May 2012.

Book now to secure your place on these popular courses delivered by international business analysis leaders and authors Richard and Elizabeth Larson: CBAP Certification Preparation, CCBA Certification Preparation and Influencing without Authority.
April 11
Lean System Design Presentation at Agile NZ Conference 2012

Last week I delivered a presentation entitled 'Lean System Design' at the Agile NZ conference in Wellington. The presentation slides are available below. The presentation was based on content from some of my previous posts on this blog, the work of Steven J Spear in his excellent book Chasing the Rabbit, and also the work of Donella Meadows. The presentation included the high-level approach that I take to review the delivery processes when working with product development companies here in New Zealand.

Anthony Boobier 'Lean Process Design' Presentation Agile NZ Conference

When used in conjunction with the guiding Lean Principles, in my experience, the steps from the presentation can be used on a system from the very small and simple to the very large and complex. One of the take aways from the presentation is the focus on optimising the whole, rather than parts, while keeping in mind that systems reside within a hierarchy - i.e. don't take on too much and try to deliver the 'moon on a stick'! (see slide 8)

The diagram on slide 12 shows the four key steps in this approach presented. Note in this diagram that output is step 1, because as W Edwards Deming points out, the customer is the most important part of any system.

Let me know if you would like more information. If you have any comments, please feel free to drop me an email: anthony.boobier@equinox.co.nz, tweet me at antboobier, and leave a comment on this post.

April 10
Kinnie Vermeulen Wins Equinox's Kinect Prize at Agile NZ Conference
Congratulations to Kinnie Vermeulen from the Ministry of Social Development who entered and won the Kinect for Windows competition prize provided by Equinox at the recent Agile NZ conference held in Wellington. Like of Kinect on Xbox, the Kinect for Windows is an innovative product and allows people to interact with Windows applications using movement and voice. While Kinect for Windows is new, it comes with a software development kit for developers to incorporate it into applications they build. We expect to see more and more applications being released incorporating this technology.

Kinnie Vermeulen wins Kinect for Windows

Second prize was a copy of the book 'Leading Lean Software Development' signed by the authors Mary and Tom Poppendieck.
April 05
Agile New Zealand Conference 2012
Earlier this week Equinox supported the Agile NZ Conference which ran in Wellington. It was an excellent conference with a great turnout of over 140 people attending and speaking. Equinox was very pleased to be able to support the event as a sponsor, by contributing a speaker, and with team members attending.

Agile NZ Conference 2012

The event kicked off with a keynote presentation (by video from Boston) by Ken Schwaber, one of the founders of Scrum. While there were a few logistical issues with the video connection, the content of the presentation was thought provoking. Other great presentations that I saw (in most cases just some of the presentations in between manning our exhibitor stand) Kane Mar of Scrumology, Alex Armstrong of Scrum.org, Matt Mansell of DIA, and of course Anthony Borton of Enhance ALM (an Equinox training partner and one of the organisers of the event) and Equinox's own Anthony Boobier who spoke on Lean Process Design.

Equinox Stand at Agile NZ Conference

The Equinox stand generated great attention. In addition to free cans of V, we had on demonstration the new Microsoft Kinect for Windows, which was also the main prize for our competition at the conference. The Kinect for Windows is like the Kinect for Xbox, but it works with Windows PC and comes with a software development kit (SDK) allowing developers to programme applications that incorporate the Kinect, effectively as 'hands-free' user interface. At our stand we had the Kinect capturing people's movements to demonstrate how a Microsoft developer could incorporate this into applications they might build with Kinect.

Kinect for Windows at Equinox Stand Agile NZ Conference 2012

Thank you to everyone who attended the Agile NZ Conference and had a discussion with us at the Equinox stand. It was a great conference and we were pleased to be involved.
February 29
Designing a System

Further to my Lean Principles blog posts, here is the high level approach I take to designing and reviewing systems. This is based on the work of Steven J Spear in his excellent book Chasing the Rabbit. When used in conjunction with those guiding Lean Principles, in my experience these steps can be used on a system from the very small and simple to the very large and complex.

The diagram below shows the four key steps in this approach. Start with the output first, because as W Edwards Deming points out, the customer is the most important part of any system.


Framework for Designing a System
Fig 1: Four steps to designing a system, based on work by Steven J Spear

There are tests and process patterns that I use at each stage, but the key questions to ask are:

1. Outputs

  • What is the objective?
  • What has to be delivered to whom and by when to ensure success?
  • Can you match supply with demand?

2. Pathways

  • What is the sequencing and responsibility?
  • What work stages need to be completed by whom in what order to achieve the desired outcome?

3. Connections

  • How do you convey information and services between work stages?
  • What are the hand-offs between the different work stages?
  • What information triggers people to undertake their activities at the correct time?
  • What handovers occur?

4. Methods

  • What is each work stage’s content, sequence and timing?
  • How do you know the method you are using is working?
  • What are your local policies and procedures?

 
Let me know if you would like more information on the four steps. If you have any comments, please feel free to drop me an email: anthony.boobier@equinox.co.nz, tweet me at antboobier, and leave a comment on this post.

February 29
Recipe for Success

I delivered the below "Stick to Your Principles" presentation to the Agile Professionals Network (APN) Wellington branch in February. The theme of cooking in the presentation came after I had undertaken to cook the Christmas Turkey dinner. I did quite a bit of research to find the perfect recipe (thanks Gordon Ramsay). I had my set of instructions for making a delicious dish from a set of prescribed ingredients, a formula for attaining success. But here was the thing, we didn’t spend Christmas at our house, with my kitchen and my surroundings. No, we spent it at a holiday bach on the beach. The kitchen was different, no oven, only a stove and pots to cook with. I could only source tinned carrots. And you try telling my kids that they have to wait an additional 2 hours while the turkey ‘rests’ and re-absorbs the juices. Perfect Turkey dinner became the perfect Turkey hash shown on slide 3 of the presentation. 

The thing is even if we have a recipe, the context of the situation can mean we can’t replicate a successful dish in a different environment. The key is guiding Principles. Know your system, know your customer and desired output. Like a good chef know the diner and the dish, have practices that work and produce that dish given the limitations of your environment, but understand the base principles of why things work and use them help them guide you.



Let me know if you would like more information. If you have any comments, please feel free to drop me an email: anthony.boobier@equinox.co.nz, tweet me at antboobier, and leave a comment on this post.
February 28
Becoming More IT Savvy – Equinox Lunch Presentation from MIT Sloan’s Dr Peter Weill
Two weeks ago Equinox was delighted to host in Wellington Dr Peter Weill and Dr Peter Reynolds from the Boston MIT Sloan Center for Information Systems Research (CISR). As part of their visit Equinox held a lunch presentation to clients and invited IT and business executives at the new Wharewaka building on the Wellington waterfront.

Dr Weill presented on ‘Becoming More IT Savvy’. The presentation was very well received by the attending audience and some of Dr Weill’s points are summarised here in this post.

As chairman and senior researcher for the CISR, Dr Weill has co-authored a number of best-selling books on strategic IT topics, including ‘IT Savvy’, ‘IT Governance’, and ‘Enterprise Architecture as Strategy’. Dr Weill is ranked at number 24 in the ‘Top 100 Most Influential People in IT’ by Ziff-Davis. The MIT CISR has a mission of practical research on how digitisation enables organisations to thrive in a fast changing global economy. CISR is supported by a large network for sponsoring organisations internationally, who gain value from the real-world findings from the research.

Dr Peter Weill, Chair MIT CISR, presenting on 'Becoming More IT Savvy'

Dr Weill defined IT Savvy organisations as those who have a clear operating model and a company-wide set of ‘best’ practices that enable automation, reuse and innovation. CISR research has shown that IT savvy organisations achieve on average 20% higher net margin, 30% higher return on assets and 3% greater growth when compared to industry medians.

To support this position, Dr Weill gave the example of the Japanese franchisee for 7-Eleven, whose operating model helped them become so profitable and successful that they ultimately bought out the parent 7-Eleven company. Their operating model is based on their view that they are an information broker between supplier and customer and not a retailer. Centred on a core digitised platform 7-Eleven stores are outperforming competitors with a 30% retail margin. Workers within each store department are empowered to decide what products they will stock on a given day. Working with tablet devices and automated supply chains workers quickly identify the products that are selling on a daily basis and change supply to mirror demand in almost real-time.

Dr Weill gave a similar example of Amazon.com who run hundreds of A-B tests a week to determine which small changes to their website increase purchase conversion rates. Changes that are successful can be rolled out to all users across their platform in a matter of hours. Dr Weill positioned that today strategy becomes less important, but the ability to gather and agility to respond to real-time information becomes vital.

Dr Weill went on to show that IT savvy organisations achieve superior results by three obsessions:
  • Fixing what is broken by actively managing the enterprise IT portfolio and establishing light-weight governance
  • Creating a digitised platform for business execution and innovation
  • Exploiting the platform by using the platform for agility and innovation and empowering employees with world-class information and systems.
Dr Weill concluded with the view that organisations need to exploit their IT platforms by rapidly testing and learning, by providing a voice to their customers, and by having a clear understanding of the data about their organisations.
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