Equinox Training Policies

• Equinox Training courses are run by practising consultants who have the requisite skills and experience.
• Equinox Training may cancel any scheduled course or amend course materials, venue or dates. In this event, Equinox Training will make every effort to notify each person registered on the course as soon as practical after a decision to cancel or amend has been made.
• Equinox Training is not responsible for any travel, accommodation and other disbursements associated with a training course; they are the responsibility of the person registered on the course.

Payment and Confirmation

• Payment is required in full before course commencement.
• Payments may be made by cheque or direct to the Equinox Limited bank account.
• On receipt of your course registration, Equinox Training will email a registration acknowledgement to you. Once payment has been received, an email confirming your position on the course will be sent to you, together with all relevant information regarding the course.

Cancellation and Rescheduling Policy

• You may cancel or reschedule a course booking up to 10 business days prior to the class start date at no cost.
• Any cancellation or rescheduling done less than 10 business days prior to the public course start date will incur a charge of 50% of the affected course(s) cost. Booked participants who provide no notification of a course booking cancellation or rescheduling and who do not attend the course will be charged at 100% of course(s) cost.
• If you need to leave the course early due to sickness or bereavement, on a best efforts basis Equinox Training will try to place you on the missed day or days on the next available course. Where this is not possible, Equinox Training will not refund any portion of the course fee or provide alternative training.

Other Details

• Course times are 9am to 5pm.
• Lunch, morning and afternoon tea are provided each day on public schedule courses and as agreed for in-house courses.
• We will make our best efforts to accommodate special dietary requirements.