Nick is a trusted managed services leader and consultant with 30+ years of experience across enterprise IT and digital delivery. He’s known for establishing safe, reliable services while accelerating delivery and embedding practical governance that sticks.

Nick helps organisations move faster and safer by clarifying business needs, designing pragmatic AI-enabled solutions, coaching teams and uplifting operational governance.

He brings a rare blend of hands-on delivery experience and service leadership, from SLA/OLA design and incident/problem oversight, through to agile, product and change practices that improve outcomes.

 Highlights of his work include a ~40% uplift in delivery agility at SkyCity through a new Agile Operating Model, strengthened cybersecurity and change control as Head of IT at a global manufacturer and practical automation/AI to reduce operational risk and improve productivity.

 Nick’s professional strengths include:

• Service leadership and governance (ITIL-aligned SLAs/OLAs, incident and problem management, change enablement)
• Cloud managed services, capacity and cost management (FinOps-aligned), vendor and on-call models
• Digital transformation, product delivery and ways-of-working uplift (Agile, Scrum, Kanban)
• Business and solution architecture; data-driven decision making and KPIs
• AI/automation in operations and products (Copilot enablement, automation playbooks)
• Training and enablement for leaders and teams.

He has worked across gaming and entertainment, media and streaming, banking and insurance, energy and utilities, manufacturing and export, government, fintech and professional services. Technically, he’s fluent in Microsoft 365 (Power Automate, Power BI, Teams, SharePoint), Azure/AWS, Azure DevOps/GitHub/Jira and common architecture and modelling toolsets.

Nick is often engaged to diagnose service or portfolio issues, reset delivery and implement governance that endures, combining facilitation, data-led insight and practical execution. He’s a calm, “safe pair of hands” who builds confidence with executives and delivery teams alike.

“I turn complex delivery and operations into simple, reliable services that executives trust and teams love to run. My focus is measurable value — clear commitments, disciplined change, and continuous improvement that stands up in the real world.”