AI Adoption with Microsoft 365 Copilot
Understanding the implications of using Artificial intelligence (AI) in your organisation is a must-have skill. Leaders overseeing AI adoption need to engage the business in a conversation that will often involve new ideas and concepts, some of which are still in development.
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Description
In AI Adoption with Microsoft 365 Copilot, you will learn about the current AI offerings and specifically about Microsoft 365 Copilot. You will learn how AI can align with your strategy and what you should consider when onboarding projects and evaluating results, for effective governance and management.
Outline
- Welcome and framing
- AI strategic landscape
- Governance and risk
- ROI conversation
- Managing the AI agent sprawl
- Future workforce and organisational change
- Using Microsoft 365 Copilot well
- Wrap up, Q&A and key takeaways
Learning outcomes
Following the completion of this course you will be prepared to ask the right questions regarding AI adoption in your business, understand the risks and benefits of this technology and confidently oversee AI implementation projects:
- Why adopt AI now and how to set the direction for responsible and pragmatic adoption.
- Governance models, security privacy safeguards and how to measure risk versus benefit.
- Different models and where to look for value with AI adoption.
- Emerging roles, reskilling existing workforce and attracting new employees.
Audience
- Senior leadership team
- Non-technical board members
Outline
What is a consultant?
- What do consultants offer?
- What consultants do?
What are the qualities of a good consultant?
Managing the consulting process
- Objectives
- Approach
- Scope
- Deliverables
- Assumptions
- Reporting
Working with Clients
- Communication skills
- Asking questions
- Dealing with politics
- Managing conflict
Critical thinking
- Evaluating evidence
- Clarifying issues and arguments
- Checking for consistency
- Thinking methods
Client service
- Understanding your clients
- Client service
Key consulting skills
- Sales and marketing
- Meetings and workshops
- Report writing and proposals
- Time management
Learning outcomes
Following the completion of this course, students will:
- Understand the role of consultants and be able to identify the qualities of a good consultant
- Be able to use a consulting ‘statement of work’ to effectively manage the consulting process
- Be more effective at communicating and working with, as well as providing excellent service to, clients
- Apply critical thinking skills to work through client problems.
Audience
Anyone who is:
- Moving into an internal or external consulting role
- Seeking to balance specialist or technical skills with client-facing consulting skills.
Prerequisites
There are no prerequisites for this course.
Contact our team to get the training you need to make a difference in your work and accelerate your career. Grow the capability of your team to exceed the expectations of your business and customers.
