Introduction to Business Analysis
Get a pragmatic introduction to key business analysis concepts and the business analyst role, and apply what you learn.
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Description
This 1-day course provides a pragmatic introduction to key business analysis concepts and the business analyst role. It includes a number of hands-on exercises to apply what you learn. It is targeted at those who are new to Business Analyst roles or considering moving into this profession. The course is also highly suitable to subject matter experts, business representatives, and project roles that involve business analysis activities.
Business analysis is a broad and exciting profession and skill set. Your role is to understand businesses, their needs and their problems and then help assess and validate solutions to fulfil these needs or solve these problems. In the process you will be involved in a wide range of activities including analysis, requirements management, communication, solution assessment and validation, and planning.
The ‘Introduction to Business Analysis’ course is delivered by seasoned business analysis practitioner consultants who undertake business analysis activities on a daily basis.
For groups of five or more, please contact us to discuss hosting a private course in-house at your place.
Outline
Introduction
- Context of Business Analysis
- Definition of Business Analysis
Key Concepts
- Business
- Projects
- Requirements
The Business Analyst Role
- Capture requirements
- Analyse
- Communicate
- Assess and validate solutions
- Plan and manage
Skills and Tools
- Business Analyst skills
- Business Analysis tools
Learning outcomes
Following the completion of this course, students will be able to:
- Understand key business analysis concepts
- Explain the role and activities of a Business Analyst
- Describe the skills and tools of a Business Analyst
Audience
- New Business Analysts
- Those considering a Business Analyst profession
- Project roles that include business analysis activities
- Business representatives and managers
- Subject matter experts
Prerequisites
There are no prerequisites for this course.
Outline
What is a consultant?
- What do consultants offer?
- What consultants do?
What are the qualities of a good consultant?
Managing the consulting process
- Objectives
- Approach
- Scope
- Deliverables
- Assumptions
- Reporting
Working with Clients
- Communication skills
- Asking questions
- Dealing with politics
- Managing conflict
Critical thinking
- Evaluating evidence
- Clarifying issues and arguments
- Checking for consistency
- Thinking methods
Client service
- Understanding your clients
- Client service
Key consulting skills
- Sales and marketing
- Meetings and workshops
- Report writing and proposals
- Time management
Learning outcomes
Following the completion of this course, students will:
- Understand the role of consultants and be able to identify the qualities of a good consultant
- Be able to use a consulting ‘statement of work’ to effectively manage the consulting process
- Be more effective at communicating and working with, as well as providing excellent service to, clients
- Apply critical thinking skills to work through client problems.
Audience
Anyone who is:
- Moving into an internal or external consulting role
- Seeking to balance specialist or technical skills with client-facing consulting skills.
Prerequisites
There are no prerequisites for this course.
Contact our team to get the training you need to make a difference in your work and accelerate your career. Grow the capability of your team to exceed the expectations of your business and customers.
