Training

National Dog Database

Using the NDD to its full potential. Get hands-on and use realistic scenarios to explore and learn the functionality of the NDD website.

Please check for next available dates here.

National dog database

Description

The National Dog Database went live on May 1st 2006 and provides a countrywide overview of dog control in New Zealand.

It brings great benefits to the animal control industry including the ability to;

  • track classified owners and dogs
  • monitor the national infringement count of owners
  • look up out of district dog and owner details
  • locate dogs when only limited information is available;
  • and contribute accurate data to ongoing policy analysis.

Outline

Using the NDD training environment (it looks just like the live NDD system but contains fictional data), the NDD training workshop will explore the following areas:

  • Background – the history of the NDD project – from 2003 to present
  • TA Extracts – how information gets from your local system to the NDD and the feedback the NDD will give you as well as the different types of files you can send
  • Searching – how to get the best out of the search screen and how to interpret the results of your search
  • The ToDo List – what are errors, warnings, information and system notifications? Detailed discussion about what you need to do with them.
  • Automated and Manual Linking – National Duplicates – comparing dogs and owners that look similar but are in different districts, and how to manually search for other duplicates.
  • Security – passwords, adding new users or expiring old accounts, as well as the owner protected status.
  • Reports – what reports you can run and how to use them in your TA. Did you know there are 18 different kinds of reports that you can generate from the NDD and that you can use some of them to compare your TA’s data to a national summary?

Learning outcomes

With a focus on maintaining data quality, participants in the workshop will learn to use the NDD as a tool for animal control and further understand the importance of administrative roles at the local level. Following the completion of the NDD training workshop, NDD users will have the confidence to use the database to its full potential.

Audience

This course is suitable for managers, team leaders and users with animal control administrator responsibilities.

Prerequisites

To participate in the NDD training workshop you must be a registered user of the National Dog Database (employee or contractor). You are required to bring your own laptop.

Outline

What is a consultant?

  • What do consultants offer?
  • What consultants do?

What are the qualities of a good consultant?

Managing the consulting process

  • Objectives
  • Approach
  • Scope
  • Deliverables
  • Assumptions
  • Reporting

Working with Clients

  • Communication skills
  • Asking questions
  • Dealing with politics
  • Managing conflict

Critical thinking

  • Evaluating evidence
  • Clarifying issues and arguments
  • Checking for consistency
  • Thinking methods

Client service

  • Understanding your clients
  • Client service

Key consulting skills

  • Sales and marketing
  • Meetings and workshops
  • Report writing and proposals
  • Time management

Learning outcomes

Following the completion of this course, students will:

  • Understand the role of consultants and be able to identify the qualities of a good consultant
  • Be able to use a consulting ‘statement of work’ to effectively manage the consulting process
  • Be more effective at communicating and working with, as well as providing excellent service to, clients
  • Apply critical thinking skills to work through client problems.

Audience

Anyone who is:

  • Moving into an internal or external consulting role
  • Seeking to balance specialist or technical skills with client-facing consulting skills.

Prerequisites

There are no prerequisites for this course.

Paul Ramsay
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