Agile and Scrum capability improves significantly for government agency

Agile Scrum capability for government


A small government agency team was undertaking a development project for an internal data warehouse. The project used Agile approaches and had the intent of structuring and improving visibility and access to the business’ large amount of data.


The existing Scrum Master on the project was leaving, and while a replacement was identified, the agency required Agile leadership in the interim to continue progressing the project.

Additionally, there was a need to review and provide an assessment of the current use of Agile and how they could improve to ensure they could self-organise and effectively apply Scrum principles within the existing project.


An assessment revealed that stand-ups were not effective and there was a growing backlog of ‘must do’ items, amongst other things. Our Agile Coach stepped into the Scrum Master role for the data warehouse project and mentored the team in effectively using Agile and Scrum approaches.

The Agile coach introduced physical work item boards to bring everyone across all aspects of the project and to improve team collaboration. The team fully reviewed the product backlog and sized and prioritised the items. Jira was used to coordinate handoffs between team members (half the team was on a different floor and one team member in a different city).

Lean concepts such as limiting work in progress were also introduced, story sizes were kept small, and team members began focusing on completing stories rather than starting new ones.


With our Agile Coach stepping into the Scrum Master role the team were not only able to complete the project, but internal capability for running an Agile project imAproved significantly.

  • The team became faster, more efficient and output and quality all improved.
  • Within six weeks the team could report on the velocity of their project, had much more transparency than they had before, and they had a better outlook on the project end state.
  • Improved transparency meant senior management had information to make decisions and prioritise the ‘must do’ and the ‘should do’ items.
  • Using lean concepts, the team could remain small and operate within its limitations.
  • As a result of improved team performance and visibility of progress, project governance agreed to extend the end date of the project.
  • Internal capability improvements extended to other areas of the organisation, where the product manager started using physical work item boards in different parts of the business with other teams.
Tim Woollands
Get in touch

Tim Woollands

Client Consultant

Talk to Tim about how we can help you get more from your Agile and Scrum capability.

Request call back

Related stories

Beating Burnout: What to do if you think you're burned out

Beating Burnout: What to do if you think you're burned out

22 February 2024 7 min read
Beating Burnout: Mythbusting and taking action

Beating Burnout: Mythbusting and taking action

19 February 2024 8 min read
Beating burnout: What it is and what causes it?

Beating burnout: What it is and what causes it?

13 February 2024 6 min read