Sharing our consultant's learning - August 2017

by Brendon Livingstone on 15/08/2017 10:00

Whatever IT role you have, you need to continuously adapt to the changing needs of the market. So, in this post we share the latest articles that our consultants have found valuable this month.

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Customers vs consumers - do you make a distinction in your analysis?

by Kirsten Eriksen on 18/08/2016 11:00

Image: Wellington Market, New Zealand, 13 Dec. 2009 by Phillip Capper, used under Creative Commons CC BY 2.0.

A couple of weeks ago I wrote the blog post The future of IT business analysis – moving from ‘what the business needs’ to ‘what the customer needs’ in which I suggested that it is becoming increasingly important for us Business Analysts to look after the needs of our organisation's customers.

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Business analyst techniques for uncovering customer needs

by Kirsten Eriksen on 03/08/2016 10:00

Image: Service blueprint for Service Design panel by Brandon Schauer, used under CC BY-SA 2.0.

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In my last article The future of IT business analysis – moving from ‘what the business needs’ to ‘what the customer needs I positioned that the business analyst role needs to evolve for digital transformation projects where the focus is on ‘customer systems’ rather than ‘business systems’.

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The future of IT business analysis – moving from ‘what the business needs’ to ‘what the customer needs’

by Kirsten Eriksen on 13/07/2016 10:00

I can’t remember the last time I interacted with a real person at the bank for a “normal” transaction. Digital Transformation is here, and further along than we might realise. As the world continually evolves around us, we must also evolve to stay relevant.

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Agile requirements analysis and specification for a mobile application

by Kirsten Eriksen on 03/05/2016 01:03

In my role as an Equinox IT Senior Consultant specialising in business analysis, I often work on client projects with the goal of modernising and digitising their business processes. In a recent assignment, I was asked to work as part of an Agile project team for a regulatory body to analyse and specify the business requirements and system requirements for the development of a mobile application. In this article, I cover the requirements analysis activities that I performed to ensure we delivered an application that successfully met the business’s needs.

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