Sharing our consultant's learning - October 2017

by Brendon Livingstone on 13/10/2017 09:34

Making IT succeed today involves much more than technology considerations. Modern ways of working rely on people working together in high performance teams, placing increasing emphasis on people having strong soft skills. So in this post, while we have consultants sharing technology learning on MicroServices, VSTS and Azure, we also have consultants sharing learning on cognitive bias and the human and organisational considerations for Agile adoption and transformation.

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Dave Snowden presents to Equinox IT clients on Cynefin and complexity

by Brendon Livingstone on 01/09/2017 07:30

We have always taken the view at Equinox IT that there is no single right way and that as consultants we bring a toolkit and use the right tool for the job.

For a long time we have used the sense making Cynefin Framework developed by Dave Snowden of Cognitive Edge and the Cynefin Centre to help understand how we and our clients best respond to business and IT problems that are obvious, complicated, complex or chaotic. A number of our consultants have attended Cynefin training with Dave Snowden.

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Sharing our consultant's learning - August 2017

by Brendon Livingstone on 15/08/2017 10:00

Whatever IT role you have, you need to continuously adapt to the changing needs of the market. So, in this post we share the latest articles that our consultants have found valuable this month.

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Customers vs consumers - do you make a distinction in your analysis?

by Kirsten Eriksen on 18/08/2016 11:00

Image: Wellington Market, New Zealand, 13 Dec. 2009 by Phillip Capper, used under Creative Commons CC BY 2.0.

A couple of weeks ago I wrote the blog post The future of IT business analysis – moving from ‘what the business needs’ to ‘what the customer needs’ in which I suggested that it is becoming increasingly important for us Business Analysts to look after the needs of our organisation's customers.

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Business analyst techniques for uncovering customer needs

by Kirsten Eriksen on 03/08/2016 10:00

Image: Service blueprint for Service Design panel by Brandon Schauer, used under CC BY-SA 2.0.

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In my last article The future of IT business analysis – moving from ‘what the business needs’ to ‘what the customer needs I positioned that the business analyst role needs to evolve for digital transformation projects where the focus is on ‘customer systems’ rather than ‘business systems’.

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